Q1.Provide free sampls?
Yes, but you will pay for the freight cost.
Q2. What is the warranty on your products?
For most of our products, the warranty is 3 years.
Q3. What about your payment terms?
Our standard payment term is a 30-deposit prepaid by T/T, and the balance should be paid before shipment. But, when our cooperation
is getting bigger, we can also adjust the percentage of T/T, and support other payment terms, such as L/C, O/A, etc.
Q4. Can you support OEM and ODM design?
Yes. OEM and ODM design is no problem for us. We own an independent R&D team, and we have rich experience in helping customers to
find perfect solutions. We can also help customers design their product packages.
Q5. What is the lead time for the order?
For samples(if not the new products), it normally takes 3-5 work days, while mass orders would need 20-40 days according to order.
Customized products, roughly need about 90 days, including opening the molds. In addition, if you need a very urgent delivery,
we can also send you the goods from our other customers locally.
Q6. What about your product quality? Do you have quality control?
We pay great attention to product quality. There are 4 quality inspection procedures in our company, including IQC, IPQC, OQC, and FQC.
In addition, we have spent a lot on purchasing professional quality inspection equipment to control and improve our product quality.
Q7. How long do you do aging testing for products?
For our old products which have been very mature and bore verification from the market, normally we do aging testing for 8 hours at
least. For the new products, we will do aging testing for 24 hours to ensure quality.
Q8. How long do you deal with complaints?
We can give you a fast, highly effective, and cheerful after-sales service.
Normally we need 3days to provide solutions after all necessary information collected.
